Shipping Policy

All orders will be shipped within 2-7 business days after payment processing is complete. Please note that even if you select 2-3 day shipping, it can take longer depending on the speed of the post office.

Please double check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered

Carriers

We use USPS to deliver our orders. We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service to ensure that your package in insured. Insurance is to protect against lost or damaged  packages during shipping. All purchases are shipped by USPS and insured through USPS. (First-Class packages are NOT insured.)

Lost or Stolen Packages 

The Monae Brand is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, The Monae Brand will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

International Orders

All international orders are shipped via USPS. However, we have no control over how long your customs office holds onto your package. We are not responsible for packages beyond the port of entry.

All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country.

International orders can take 2-3 days processing time before shipping.

International orders are exempt from price adjustments and free shipping promotions.


Order Tracking

When the tracking # is provided by the shipping carrier, we will update your order with the tracking information.