Returns/Exchanges

 

We want to ensure your satisfaction with every purchase from us. While all sales are final, we do offer options for returns or exchanges in specific situations. Here's what you need to know:

 

1. Damaged in Transit: If your product arrives damaged during shipping, please contact us immediately with photographic evidence of the damage. We will gladly assist you in resolving the issue by offering a return or exchange for a replacement.

 

2. Incorrect Item Shipped: In the rare event that you receive an incorrect item, please reach out to us as soon as possible. We will work diligently to rectify the situation by arranging a return or exchange at no additional cost to you.

 

Please note that any requests for returns or exchanges must be made within a specified timeframe after receiving your order, and we may require proof of purchase.

 

For further details on our return and exchange policy, including instructions on how to initiate the process, kindly refer to our website or contact our customer support team via email or during business hours.

 

We appreciate your understanding and cooperation regarding these policies as we strive to provide exceptional service and ensure your satisfaction with every purchase from The Monae Brand.